RETURNS POLICY

 

PLEASE CHECK all goods immediately upon delivery to ensure you are happy with the quality. We are proud of our association with the Incrediwear Brand, and we want you to be happy with your Incrediwear purchase.

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WE DO NOT accept returns if the product has been washed or worn. Unfortunately, if items appear washed or worn during our product inspection, your return may be rejected.

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If your purchase appears damaged or you have received the wrong order, please let us know within 30 days from the day your order is shipped. Items labeled Braces, Sleeves, or Apparel apply to our 30-day return policy and shipping will be paid for by SSTAR for returning damaged or wrong items shipped. All other returns or exchanges are subject to shipping being paid for by the customer if customer has contacted SSTAR before the 30th day of the policy.

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ATTENTION: All Socks are final sale with the exception of damaged or wrong items shipped. Please make sure your sock sizing is correct upon ordering. We do not allow socks to be returned otherwise. If product (socks) are damaged or wrong item, please send us a photo to the email address below, so we can process right away. We do not accept exchanges for socks unless they are damaged upon arrival or the wrong item shipped.

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During the process of your return or exchange, we require that the product be sent back to us. We do not accept returns or exchanges for products without an RMA (RA) number, which is provided for you when we respond to your return or exchange request. Please provide the following when you are contacted by us:

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1. Your Order Number
2. Description of Your Item (Such as Item Name)
3. Email Photo of defective or damaged product

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You can email us at INCREDIWEAR Product Returns with the required information. Note that after 30 days from your purchase you are in violation of our return policy. Also, please let us know why you are returning your purchase, and please help us handle your return efficiently.

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When you are authorized to send back your product, write your order number & RMA (RA) number on the outside of the box or package and include "Attn: Return."

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DO NOT Write on Shipping Return Label. All authorized return shipments must be shipped to the address below.

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SSTAR Wellness

Attn:  RETURNS

257 Santa Anita Court

Sierra Madre, CA 91024

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We can only accept your returned product if it is still in its original condition, with original tags still attached.

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Returns on products purchased through our website are not accepted by Incrediwear or at any Incrediwear retail locations.

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Please allow 2 weeks from the return ship date for your account to be credited. Other exceptions apply for International and APO/FPO addresses.